Duties and Responsibilities of Pharmacy Technicians

Retail Pharmacy Technicians

- work in a retail pharmacy where they work with the general public on a daily basis. They are responsible for greeting customers, following the store’s customer service protocol, submitting prescription claims to insurance providers, resolving customer issues, managing transactions and retrieving patient information.

Hospital Pharmacy Technicians

- work in a hospital pharmacy. This requires extensive training and experience working with parenteral drugs and, in some cases, potentially hazardous medications. They are responsible for filling medication orders for doctors, prescriptions for patients and pharmacists, are involved with pre-packaging medications for patient use, conducting drug evaluations, and counselling patients when they are discharged from the hospital.

Rehabilitation Centre Pharmacy Technicians

- work in private pharmacies onsite rehabilitation centres to take care of patient medications and prescriptions. They must be comfortable working with patients with mental health problems or substance abuse issues, and are typically responsible for preparing and dispensing medication for nurses or rehabilitation specialists.

Community Pharmacy Technicians

- work in a community pharmacy and are responsible for assisting community pharmacists with prescription orders and helping patients on the phone or from behind the counter. They may also be responsible for stocking shelves, managing inventory and taking care of day-to-day administrative tasks.

Central Pharmacy Operations Technicians

- are responsible for refilling and replenishing prescription requests in a central fill centre or central pharmacy location. This position requires a deep understanding of pharmacy operations and distribution activities to different pharmacies. These pharmacy technicians may also be responsible for managing inventory, labeling shelves, and organizing pharmaceutical products.